Frequently Asked Questions

7. How long does it take to receive a refund?

Refunds are processed within 7 working days after the return or cancellation is approved, and the amount is returned via the customer's original payment method (bKash, Nagad, Rocket).

6. What should I do if I receive a broken, damaged, or incorrect product?

If you receive an incorrect, damaged, or broken product upon delivery, you must return it directly to the delivery person (including the delivery charge) and inform us with evidence such as photos or videos; we will then assist you with an exchange or a refund.

5.How long will it take to receive my order?

Standard delivery times vary depending on the location. Express delivery ensures faster service within Dhaka.

4. What payment methods are available?

You can make secure payments via Cash on Delivery (COD), bKash, Nagad, Rocket.

3. Can I change the delivery address or cancel the order after it has been placed?

You can change the address or cancel the order by promptly contacting our hotline or WhatsApp before the product is handed over to the courier.

2. How can I track the current status or location of my order?

You can check the live status using the Order ID and phone number from the confirmation SMS on our website’s ‘Track Order’ page, or by messaging us on our Facebook page or WhatsApp.

1. How can I order products online from Twentyfour7?

You can easily place an order via our website, Facebook page, WhatsApp: +8801715 71 69 46, or by calling our hotline directly at +88 09639 206 206.

FAQs

Frequently Asked Questions