Return Policy

We are committed to providing products of the highest quality. However, if you receive a damaged or incorrect product, you can easily return it:

• Notification Timeline: If a customer receives an incorrect or damaged/broken product, the item must be returned directly to the delivery personnel (including the delivery charge), and we must be notified of the issue along with evidence such as photos or videos.

• Product Condition: To be eligible for a return, the product must be unused.

In the event of an order cancellation or product return (subject to approval), the refund process will be as follows:

• Payment Method: The refund will be issued using the same payment method originally used by the customer (e.g., bKash, nagad, rocket).

• Timeline: In accordance with Bangladesh's Digital Commerce Guidelines, the refund amount will be credited to your account within 7 working days after the return is confirmed.